FAQ

Yes! You can select and order a gift voucher directly on our e-shop, where after payment and matching of the payment, you will receive the voucher immediately via e-mail (usually within a few minutes, instantly when paying by card).

The voucher is valid for 6 months and must be used in one go. Make your loved ones happy.

Standardly 6 months from the date of purchase (unless otherwise specified).

Before the voucher expires, we will let you know so you can use it in time, or you can extend the voucher on our e-shop.

The validity of gift vouchers can be extended automatically online in our e-shop:

• https://eshop.jumpfamily.cz/en/gift-vouchers/extend-validity.html

Enter the voucher code and select the period for which you want to extend the voucher.

After the payment of the order, the gift vouchers will be automatically extended and you will receive a confirmation by e-mail.

We are open to the general public and professionals! We are definitely here for everyone. 

We support children's movement as much as possible. That's why we also offer year-round programs for schools and various sports clubs.

Due to our maximum capacity, it is necessary to make a reservation through our reservation system on our website. Of course, we also sell JUMP tickets at the counter, but there may be long waiting times, especially on weekends, holidays, and public holidays when the desired time slot is sold out.

Reservations cannot be made by phone, email, or Facebook.

Wear anything that you feel comfortable in, we recommend functional clothing, and we require non-slip rubberized socks. Make sure there are no items on your body or clothing that are not allowed on the trampoline surface, such as jewelry, clips, belts, buckles, mobile phones, or similar. Your pants pockets should be empty.

We recommend bringing slippers, as it is not suitable to move around the area only in socks.

Jumping in jeans is not allowed.

Of course, we try to postpone your visit time at JUMP if capacity allows. However, if we have full reservations, unfortunately, a transfer is not possible. In this case, you can use the remaining duration of the reserved time on the trampolines.

We recommend arriving at least 15 minutes before entering the trampolines so that you can familiarize yourself with the center's rules and have time to calmly prepare for jumping.

We always start jumping on the hour.

Parents who are only accompanying their children and not jumping do not pay admission, therefore they do not make a reservation. Reservations are only for jumpers.

Accompanying persons can enjoy their time with us with excellent coffee, tea, or refresh themselves with other hot or cold drinks and savor cake, pizza, or other delicacies that we currently offer.

Children under 15 must always have the accompaniment of a responsible person. If a child over 15 years old wants to visit us without the accompaniment of an adult who would be responsible for the child, we need the parents' signature on our form here, agreeing to their child's visit to our center. This form must be brought by the child on each visit to our center with the specific date.

Discounts are available for children and adults with disabilities if they hold a ZTP, ZTP/P card. The ticket price will be reduced by 5% from the regular ticket price for the reserved date.

Reservation note: When booking online, the accompanying person must first pay the regular ticket price. Upon arrival, the corresponding amount will be refunded at our reception upon presentation of the health card. Spontaneous visitors without an online reservation will pay the reduced admission directly on-site if they prove their disability with a ZTP, ZTP/P card.

Maximum weight 110 kg. Unfortunately, a higher weight is not allowed for safety reasons and safety aspects.

For safety reasons, we require non-slip socks with a rubber pattern on the sole.

Socks specifically designed for this sport can be purchased at our JUMP FAMILY Ústí nad Labem hall for 130Kč.

Yes, we have lockable changing rooms and lockers. You will receive the keys upon arrival at the reception for a deposit of 50Kč, which you will return after changing into sportswear. For safety reasons, you are not allowed to take the keys into the arena. After finishing your activities, you can pick up the keys at the reception again.

Showers are available for ladies in the women's changing room, men's showers are available next door.

If you want to quench your thirst and satisfy your hunger, a bar with drinks and snacks is available for you. We offer a wide range of cold and hot drinks, excellent coffee, and various sweet or savory treats.

For birthday parties, you can bring your own cake, and you can order additional refreshments at manager.ustinadlabem@jumpfamily.cz

Yes, you can, but you are not allowed to film/photograph while jumping. Your companion can photograph/film you if they are not on the trampoline areas.

Yes, birthday celebrations are very popular among children. Reservations can be made through manager.ustinadlabem@jumpfamily.cz, by phone at 773000333, or directly at the reception.

Beforehand, check out the "We Offer" section, where we have a party offer: https://www.jumpfamily.cz/usti-nad-labem/nabizime/narozeninove-oslavy.html

Everything can be customized according to your wishes.

We also have experience in organizing corporate events with complete catering services.

If you suffer from health issues such as asthma or even heart problems, etc., consult with a doctor beforehand.

Jumping during pregnancy is prohibited.

Please note that jumping under the influence of alcohol or drugs is expressly prohibited.

You can cancel your reservation on the website after logging in to the "My Profile" section up to 24 hours in advance.

To cancel a reservation, you can use the email address info.ustinadlabem@jumpfamily.cz.