FAQ

Yes! You can select and order a gift voucher directly on our e-shop, where after payment and pairing of the payment, you will receive the voucher promptly via e-mail (usually within a few minutes, immediately if paying by card).

The voucher is valid for 6 months and must be used in one go. Make your loved ones happy.

Standardly 6 months from purchase (unless otherwise specified).

Before the voucher expires, we will let you know so you can use it up or you can extend the voucher on our e-shop.

The validity of gift vouchers can be extended automatically online in our e-shop:

• https://eshop.jumpfamily.cz/en/gift-vouchers/extend-validity.html

Enter the voucher code and select the period for which you want to extend the voucher.

After payment of the order, the gift vouchers will be automatically extended and you will receive a confirmation by e-mail.

Parents who are only accompanying their children and not jumping do not pay admission and therefore do not make a reservation. Reservations are only for jumpers.

The accompanying person can enjoy drinks and refreshments at our bar, or just sit and relax.

Children under 15 years must always have a responsible person accompanying them. If a child over 15 years old wishes to visit us without the accompaniment of an adult who would be responsible for the child, we need the parents' signature on our form here, agreeing to their child's visit to our center. This form must be brought by the child on each visit to our center with the specific date.

Yes, you can celebrate with us, we will be happy :-). Either book tickets for your group, or inquire about customer packages at our reception or by phone if you want to reserve drinks and food. Please note that jumping under the influence of alcohol and drugs is prohibited here. So refrain from alcoholic beverages before visiting JUMP.

We are open to the public and professionals! We are definitely here for everyone. Come and try it!

It's always good to assess your health condition responsibly. If you suffer from health issues such as asthma or even heart problems, etc., consult with a doctor beforehand. Jumping during pregnancy is not recommended.

Please note that jumping under the influence of alcohol or drugs is explicitly prohibited.

If you want to quench your thirst and satisfy your hunger, there is a bar with drinks and snacks available for you. We offer a wide range of cold and hot drinks, excellent coffee, and various sweet or salty treats.

Yes, changing rooms and lockable lockers are available.

Non-slip socks with a rubber pattern on the sole are required. These socks must be worn for safety reasons. Socks specifically designed for this sport can be purchased at our JUMP Family Most hall.

You can cancel your reservation on the website after logging in to the "My Profile" section up to 24 hours in advance.

To cancel a reservation, you can use the email address info.most@jumpfamily.cz

Maximum weight 110 kg. Unfortunately, a higher weight is not allowed for safety reasons and safety aspects.

Due to hygiene reasons and the inability to ensure good animal welfare, unfortunately, animals are not allowed and must wait outside.

Yes, you can, but you are not allowed to film/photograph yourself while jumping. Your companion can photograph/film you, provided they are not on the trampoline areas.