FAQ

Yes! You can select and order a gift voucher directly on our e-shop, where after payment and pairing of the payment, you will receive the voucher promptly via e-mail (usually within a few minutes, immediately when paying by card).

The voucher is valid for 6 months and must be used in one go. Make your loved ones happy.

Standardly 6 months from the date of purchase (unless otherwise specified).

Before the voucher expires, we will let you know so you can use it in time or you can extend the voucher on our e-shop.

The validity of gift vouchers can be extended automatically online in our e-shop:

• https://eshop.jumpfamily.cz/en/gift-vouchers/extend-validity.html

Enter the voucher code and select the period for which you want to extend the voucher.

After payment of the order, the gift vouchers will be automatically extended and you will receive a confirmation by e-mail.

• Form - Declaration of Honor_adult
• Form - Declaration of Honor_individual /15 years - 18 years/
• Form - Declaration of Honor_individual /under 15 years/
• Form - Group Leader
• Form - Legal Guardian's Consent 
• Operating Rules of JUMP FAMILY Arena České Budějovice

We are open for the public and professionals! We are definitely here for everyone. Come and try it out!

Due to our maximum capacity, we recommend making a reservation through our booking system on our website. Of course, we also sell JUMP tickets at the counter, but there may be long waiting times, especially on weekends, holidays, and public holidays, when the desired time slot is sold out.

Reservations cannot be made by phone, email, or Facebook.

Wear anything that makes you comfortable, we recommend functional clothing, and we require non-slip rubberized socks. Make sure there are no items on your body or clothing that are not allowed on the trampoline surface, such as jewelry, clips, belts, buckles, mobile phones, or similar. Your trouser pockets should be empty.

We recommend bringing slippers, as it is not suitable to move around the area only in socks.

Jumping in jeans is not allowed.

Of course, we try to postpone your visit time at JUMP if capacity allows. However, if we have full reservations, unfortunately, rescheduling is not possible. In this case, you can use the remaining duration of your reserved time on the trampolines.

We recommend arriving at least 15 minutes before entering the trampolines, so you can familiarize yourself with the center's rules and calmly prepare for jumping, we always start jumping at quarter past, half past, quarter to, and on the hour.

Parents who are only accompanying their children and not jumping do not pay admission, therefore they do not make a reservation. Reservations are only for jumpers.

Companions can enjoy drinks and snacks at our bar, or just sit and relax.

Children under 12 must always be accompanied by a responsible adult. If a child older than 12 wants to visit us without an accompanying adult who would be responsible for them, we need the parents' signature on our form here, where they consent to their child's visit to our centre. The child must bring this form, with the specific date filled in, to every visit to our centre.

Discounts are available for children and adults with disabilities if they hold a ZTP, ZTP/P card. The ticket price will be reduced by 5% from the regular ticket price for the reserved date. Reservation note: When booking online, the companion must first pay the regular ticket price. Upon arrival, the corresponding amount will be refunded at our reception upon presentation of the health card. Spontaneous visitors without an online reservation will pay the reduced admission directly on-site if they prove their disability with a ZTP, ZTP/P card.

Maximum weight 110 kg. Unfortunately, a higher weight is not allowed for safety reasons and safety aspects.

Non-slip socks with a rubber pattern on the sole are required. These socks must be worn for safety reasons. Socks specifically designed for this sport can be purchased at our JUMP arena ČB hall.

Yes, we have lockable lockers, and both women's and men's showers. You will receive the locker keys upon arrival at the reception, where you will return them after changing into sportswear. For safety reasons, you are not allowed to take the keys into the arena. After finishing your activities, you can pick up the keys at the reception again.

If you want to quench your thirst and satisfy your hunger, a bar with drinks and snacks is available for you. We offer a wide range of cold and hot drinks, excellent coffee, and various sweet or salty treats.

Yes, you can, but you are not allowed to film/photograph while jumping. Your companion can photograph/film you if they are not on the trampoline surfaces.

Yes, you can celebrate with us. Either book tickets for your group, or inquire about customer packages at our reception or by phone if you want to reserve drinks and food. Please note that jumping under the influence of alcohol and drugs is prohibited here. So refrain from alcoholic beverages before visiting JUMP.

If you suffer from health issues such as asthma or even heart problems, etc., consult a doctor in advance. Jumping during pregnancy is not recommended.

Please note that jumping under the influence of alcohol or drugs is expressly prohibited.

For reasons of hygiene and animal welfare, unfortunately, animals are not allowed and must wait outside.

The reservation can be canceled on the website after logging in to the "My Profile" section up to 24 hours in advance.